> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aresdeploy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection health

> How Ares monitors its connections, what happens when one breaks, and how to fix it.

Connections are credentials, and credentials expire, get revoked upstream, or break when a password changes. Ares assumes this will happen and is built to fail loudly instead of silently.

## How you find out

* The **dashboard** shows each connection with a health indicator. A broken connection is surfaced as an attention item, not buried in a settings page.
* **Ares tells you in chat** when a connection drops and what it was in the middle of doing.

## What happens while a connection is down

* Ares stops attempting actions through the broken connection immediately. No retry storms, no half-finished writes.
* Inbound work queues. When the connection is restored, Ares catches up on what it missed, in order.
* Everything else keeps running. A broken ads connection does not stop CRM follow-up, and vice versa.

<Note>
  Leads that arrive while your CRM connection is down are not lost. They queue and are processed on reconnect. Speed matters though: a lead followed up hours late converts worse than one answered in seconds, so treat a broken connection as same-day urgent.
</Note>

## Fixing a broken connection

<Steps>
  <Step title="Open the connections panel">
    From the dashboard, open connections and find the one flagged unhealthy.
  </Step>

  <Step title="Reconnect with the same account">
    Sign in with the same account you used originally. Using a different account can point Ares at the wrong CRM location or ad account.
  </Step>

  <Step title="Confirm recovery">
    Ares verifies the connection with a live check and reports back. Ask in chat: "is everything healthy now?" and you will get a straight answer including anything it caught up on.
  </Step>
</Steps>

## Common causes

| Symptom                                    | Likely cause                                         | Fix                                                 |
| ------------------------------------------ | ---------------------------------------------------- | --------------------------------------------------- |
| CRM connection drops after password change | Session invalidated upstream                         | Reconnect from the connections panel                |
| Ads connection healthy but launches fail   | Connected profile lacks permission on the ad account | Reconnect with the account that owns the ad account |
| Leads from a website form stop arriving    | Form or webhook was edited and points nowhere        | Submit a test lead, then ask Ares where it stalled  |

When in doubt, ask Ares directly. It can usually tell you exactly which call failed and why.