How you find out
- The dashboard shows each connection with a health indicator. A broken connection is surfaced as an attention item, not buried in a settings page.
- Ares tells you in chat when a connection drops and what it was in the middle of doing.
What happens while a connection is down
- Ares stops attempting actions through the broken connection immediately. No retry storms, no half-finished writes.
- Inbound work queues. When the connection is restored, Ares catches up on what it missed, in order.
- Everything else keeps running. A broken ads connection does not stop CRM follow-up, and vice versa.
Leads that arrive while your CRM connection is down are not lost. They queue and are processed on reconnect. Speed matters though: a lead followed up hours late converts worse than one answered in seconds, so treat a broken connection as same-day urgent.
Fixing a broken connection
Reconnect with the same account
Sign in with the same account you used originally. Using a different account can point Ares at the wrong CRM location or ad account.
Common causes
| Symptom | Likely cause | Fix |
|---|---|---|
| CRM connection drops after password change | Session invalidated upstream | Reconnect from the connections panel |
| Ads connection healthy but launches fail | Connected profile lacks permission on the ad account | Reconnect with the account that owns the ad account |
| Leads from a website form stop arriving | Form or webhook was edited and points nowhere | Submit a test lead, then ask Ares where it stalled |